Operational CRM for multi-location retail

Make every store visible.Make every issue owned.

Operte gives retail operations teams one place to capture complaints, route maintenance, track expiries, and escalate what is still unresolved—from one store to the whole network.

Start a store pilot See how it works

Store-aware permissions SLA-ready workflows Unlimited users

Store QR intake

Let a guest raise a case without an app.

workspace.operte.app / overview

Network overview

Today, in control.

Store health

87%

open cases

at risk

expiring soon

Needs ownership

View queue

Cold room temperature

Central Plaza

Guest complaint

Harbour Point

Trade licence renewal

West Avenue

21d

Every action leaves a trail.

Audit ready

Issue resolved

Owner notified · history saved

$29

per store / month

operational queue

03 days

default escalation window

100%

action history

From signal to closure

The operating layer between the store and HQ.

Capture the signal. Route the work. Keep the clock. Prove what happened.

Store → manager → vendor → HQ

Signal → owner → proof3 stores · 1 queue

07:42

Store reports refrigeration issue

Captured

Signal

08:10

Manager assigns vendor and priority

Owned

Owner

11:25

Resolution evidence added

Closed

Proof

open

at risk

expiring soon

Capture the signal

Turn feedback, incidents, and requests into store-linked cases.

Route the work

Assign an owner, start the SLA clock, and escalate overdue work.

Keep the clock

Make ageing work visible before it becomes a surprise at HQ.

Prove what happened

Close the loop with evidence, expiries, approvals, and history.

Network visibility

Open, at-risk, and expiring work in one view.

Escalation with context

Make the next owner obvious before work goes stale.

Permissions that follow the store

Keep each location’s operating context scoped.

Who Operte is for

Built for the operator who owns the network.

Operte fits regional retail groups with stores spread across cities, malls, and vendors—and a central team tired of chasing updates through WhatsApp, calls, and spreadsheets.

20–75

stores to run

GCC-first

regional footprint

100–2,000

frontline users

QSR, cafés & specialty food

Keep equipment issues, customer complaints, store uptime, and vendor response visible across every location.

Beauty, pharmacy & wellness

Bring expiries, staff records, compliance documents, and customer issues into one store-aware operating rhythm.

Fashion & lifestyle groups

Give regional managers a clear view of store standards, maintenance, complaints, and unresolved work.

Best first pilot: one brand, one region, 5–10 stores, and one measurable accountability problem.

Start focused

Pilot the queue. Prove the rhythm.

Simple per-store pricing for regional operators who want visibility before adding another layer of enterprise software.

The operating workspace

Best fit for 20–75 stores. Start with one.

No per-user fee

Unlimited users per store
Cases, maintenance issues, and SLA workflows
Store QR links for issue intake
Expiry, compliance, and document tracking
Approvals, audit history, and role-based access
Network dashboard and operational reporting

One clear number

$29/ store / month

Everything in the workspace. Cancel anytime.

Stores

Monthly total: $29

Start a pilot

Questions? hello@operte.com

Bring the network into focus

Your next store should not add another blind spot.

Start with one operating rhythm, then roll it across the group when your managers can see the difference.

Start a store pilot Contact us for a demo